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Shipping Help

Auto Transporters ask that you properly prepare your vehicle for the auto transport process, it could end up costing you money (in the form of preventable damage to the vehicle's body) and time (if something should go wrong with your vehicle during shipping delays can ensue).

Luckily, preparing your car for the trip doesn't require much time or any money. Just follow the steps below:

  • When you're planning your move, keep in mind that some vehicles cost more to transport than others. Because of size and weight issues, shipping an SUV will cost more than shipping a compact.
  • Wash your automobile thoroughly a day or so before it's picked up. This will allow you to see clearly any body damage that occurs during auto transport.
  • After you wash your car clean out the interior. Removing all objects you may have left sitting in the car will ensure that nothing shifts during shipping and damages the interior. For a few more good reasons to empty out your vehicle before transport.
  • If your vehicle has a car alarm, disable it. If the alarm starts going off once the auto transporter has your car, they won't be able to deactivate it.
  • Many automobile shipping companies require that your car have no more than a quarter tank of gas when they take custody of it. Just a few extra gallons can mean a lot of extra weight: make sure your car has the minimum.
  • If your automobile has any customized accessories - like spoilers, fog lights or ground effects - make sure to secure them or remove them before shipping. Also, if your can, fold back your vehicle's mirrors and retract the antenna. The more things you have sticking off the car, the more likely it is that something will get snapped or damaged.
  • When you're shipping a convertible, make sure the top is up and properly secured. If there are any open seams or holes, seal them to prevent moisture getting into the interior. If you can't secure the top, consider asking your auto shipper about closed container shipping, Or you can request a top load only to ensure other vehicle fluids can not leak on the convertible top of the car being transported.
  • Even though the process won't be putting many miles on your car, your vehicle still needs to be in good shape. Before your shipping date, check the fluids, tire pressure and battery charge. If for some reason your car becomes inoperable during shipping, some vehicle transporters may charge you an extra fee for unloading it.
  • If your vehicle is leaking fluid, let your auto transport company know; otherwise it may end up leaking onto another car.
  • If your car has any quirks that would affect starting it up, loading it onto a truck or shutting it off, make a note of them and leave it in the cab for the driver.
  • Auto shipping truck drivers often carry cell phones with them. Get the driver's number - either from them or the company - before you ship your car. This way you'll always be in contact with your vehicle.
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Shipping Tips & Help

  1. Moving it yourself: This is done by driving it or towing it with either a tow dolly or a trailer. While this may seem like an economical choice, you must take into account all the expenses that you will incur, such as fuel, lodging, food, trailer rental, airline tickets, and the most overlooked expense, your time!
  2. Drive Away: Drive away is when you hire a company or person to drive your vehicle from point A to point B. Please take into account that your vehicle that your vehicle will incur mileage and wear and tear, not to mention a stranger driving your vehicle. You must also factor in the possibility of a mechanical break down or accident and the hassles of dealing with such a situation. If you choose this option be sure to verify that the company or person is fully insured and properly licensed to move your vehicle. Also check with your insurance companies policies on such a move.
  3. Auto Transporter: Auto transporters are usually companies that transport your vehicle by a carrier (i.e. truck and trailer) This is usually the most economical and convenient choice for most people. Auto transporters usually transport multiple vehicles at one time, thus reducing the cost to you. All transporter are not the same though. There are several question outlined below that you need to ask to get the service you desire.
    1. Are they a carrier or broker? An actual carrier will be the company that physically delivers your vehicle. A broker is the company that will handle your order, logistics, follow ups and dispatching. Brokers are linked electronically to thousands of licensed and insured auto transporter. A quality broker is an asset to customers and transporters alike by keeping the prices competitive and keeping work flowing to the transporters.
    2. Do you deliver door to door? This is an important question to ask as many large carriers require you to bring or pick up the vehicle at a loading yard or warehouse which in many cases can be up to 50 miles away. This may also delay your move, increase the chances of damage to your vehicle, and involve more time on your part. Door to door carriers offer the convenience of picking up and delivering at your home or office at no extra charge.
    3. Will my vehicle stay on the same truck? Some transporters will move vehicles from carrier to carrier once again increasing the chances of damage to your vehicle.
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Open or Enclosed carrier?

Over ninety percent of vehicles do not require an enclosed trailer. Most vehicles are made to withstand most elements without harm. The other ten percent may require the extra protection of being enclosed. Keep in mind that enclosed transport can be up to twice the price of an open carrier. But may be worth it for you and your prized possession. One of the primary options you face when choosing to ship your vehicle is which method the car, truck, SUV, or motorcycle will be trailered. You basically have two options, open or enclosed.

Open shipping is what you most typically see rolling down the highway or unloading new vehicles at dealers across the country. These can be single car trailers, three car 'hot-shots' 0r the multi-tiered trailers that can hold many vehicles. The vehicles are completely exposed to the elements just like they would be if they were out driving down the road.

Enclosed shipping is just like it sounds, with vehicles traveling in fully enclosed trailers protected from the elements and most critically each other. More on that last point in a second. First, the pros and cons of each type.

Open trailers are cheaper, lighter, and can typically carry more vehicles. Therefore they are cheaper to operate and also provide the least expensive method to ship your vehicle. This method is also the industry standard and will provide many more options and likely a faster pick-up and delivery window.

The downsides of open shipping are mainly exposure, and security. Exposure comes from the elements, road debris, basically anything your vehicle would experience driving down the road under its own power. One element that is often overlooked however is that car leaking oil, coolant and (most scarily) brake fluid onto your shiny ride. If your ride has to spend ten or more days strapped below a brake fluid oozing jalopy, the chances of your paint arriving unscathed is going to be suspect. This is a rare occurrence, but something to consider if you are hoping to keep your car in pristine condition.

Security is also a potential issue with open transport. Having things like high-end stereos, navigation systems and other expensive electronics stolen on an open trailer is exponentially higher than it would be in a locked and sealed trailer. Truckers don't often stray far from their mounts, but when they do, your car isn't any more protected than it would be sitting on side of the street.

Enclosed transport solves the two main problems with open transport, with protection from the elements and superior security. And the brake fluid issue is largely a non-issue on enclosed trailers as most of them that are double decker have solid floors dividing the top level from the bottom that catches any fluids escaping from those vehicles sleeping in the top bunk. Thieves will have to break into the trailer before they can break into your car, but would first have to decide if the effort is even worth it not knowing what is inside.

The major downside with enclosed transport is really the price. Ranging anywhere from 25-100% more expensive than open transport, it can be cost prohibitive. There is also the limited availability factor with significantly fewer operations offering this option. So, getting your vehicle shipped during your ideal time frame may be a challenge.

One other upside to enclosed shipping is that the vehicles typically receive greater care while being loaded, transported, and off-loaded. This is simply a 'you get what you pay for' factor and also the fact that most of the rides traveling around in this method are of higher value.

ASP is of the belief that commercial motorcycle shipping should always be enclosed. The exposure to the elements and security issues are too great to have a motorcycle cover any distance on an open trailer. Currently, we are not familiar with any major commercial motorcycle shipping company that transports bikes on a open trailer.

Open shipping is a great option for the vast majority of consumers. You can even request to be on the top rack and/or immediately behind the truck (which protects from debris and elements a little better) with most companies. This is more critical in colder climates in the winter.

Enclosed shipping is for those with higher value vehicles looking for 'white glove' services and those who are protective of their vehicular investments. Sure, it costs more, but it gives you the most peace of mind as well.
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Scheduling

Schedule your auto shipping at least 4 weeks before you move, giving enough time to arrange for a car transporter or carrier to pick up your vehicle. Basically, the more advance time the better. If you are not available, please arrange an alternative authorized party such as neighbor, friend or relative you can trust to transfer the car to the car mover. Most car transport companies offer door-to-door service. However, in many residential neighborhoods it may be difficult to drive in a large truck carrying your vehicle. Because of potential difficulty in getting the truck into your neighborhood, the car mover may ask you to meet them at a nearby local shopping center or garage for pick up of your vehicle. The same will apply for the delivery.

Timeframe: Ask the carrier what time frames they anticipate for pick up and delivery. Some carriers and brokers will gladly accept your deposit but won't have a reasonable timeframe for pick up and delivery. Many times letting your car sit until they can "build" a load or find another carrier to pick up your vehicle. Find out the policy for canceling the service if they do not perform the service in a reasonable timeframe. But be realistic, most vehicles will be picked up in an average of 7 days.
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Insurance

Make sure your car is adequately insured by the car mover for relocation. Upon pick-up, the driver will do a condition report (The same inspection as when renting a car) for any scratches or damages on the vehicle which should be signed by both parties. The same will occur upon delivery; make sure you check vehicle before signing. Reporting any damages or claims at a later time is not advisable.
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Personal Items

Do not leave personal possessions of any kind in your car. Of course spare tires, car jacks, and other standard items that can be found in a trunk of a new car are not a problem. Make sure anything left in the car is tied down securely.
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Delivery

If your vehicle will not be delivered immediately, ask where the vehicle will be stored, if the location is secure, and if any storage charges will be incurred. There should not be any charges if storage is for the convenience of the carrier. Once again, more chances for damage to your car. Make sure that if you or an authorized party is not available to receive your car, that it will be stored in a secure storage facility where you will be able to pick it up at a more convenient time. This may be subject to additional charges.
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Specifics

Cost

Deposits and charges: Inquire about the companies deposit and charges. If a deposit is required, is it fully or partially refundable? What charges are there if you choose to cancel the service request? What is the policy if the carrier cannot complete the service in a timely manner? Read the agreement carefully, you may loose your deposit even if the carrier does not perform up to expectations.
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When working with a transport company or car mover, confirm what the total cost of the shipping will be. As you obtain quotes from several car transport and car carrier companies, be prepared to provide:

  1. origination/destination
  2. approximate departure date
  3. type of vehicle(s)
  4. type of car transport service desired (e.g., door-to-door car transport vs. terminal-to-terminal)
  5. special car mover or auto shipping requests (eg., deliver at a location other than your home vs. at your home)
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Paying For Shipping Your Vehicle

While some car transport companies and auto shippers may not require payment in advance, others require a deposit, or full payment in advance. If a deposit is given, amount due is always required at time of delivery – often with a cashier's check or cash. If full payment is required prior to car transport or auto shipping service, consider using a credit card so that charges may be disputed if circumstances warrant such actions.
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Make Sure You Are Properly Insured

Placement of your vehicle: There are several carrier configurations. Flat deck trailers place the vehicles on a flat surface with all vehicles in a row. . Wedged trailers, similar to flat deck trailers but the deck is angled up towards the front. Multi car carriers are trucks and a trailer that carriers vehicles on two different levels or "stacked" The down fall to these carriers are the possibility that a vehicle above can leak fluid or drop dirt and debris on the lower cars. Usually a top position is a better choice on these type of trucks. As with the other choice, make sure the carrier is properly licensed and insured.
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All motor vehicle carriers must have a valid D.O.T. and Motor carrier numbers issued by the Federal Government. All must carrier a minimum of $1 million dollars of liability insurance as well as cargo insurance (as the carrier what their limits are as they do vary) to legally operate in the U. S. Beware of those who transport vehicles with their personal vehicles and do not have proper authority. Ask for a copy of their Federal motor carrier letter and a copy of their insurance policy. Just a note, If you choose an uninsured and unlicensed transporter and your vehicle is involved in an accident, you could be liable for damages to your vehicle and other vehicles/persons involved!
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Your vehicle should be insured against damage and theft by your car transport or auto shipping company. Ask for a copy of the car carrier’s insurance coverage. Find out how the car carrier’s insurance works with your own insurance in the event of damage during car transport. Additionally, find out if there is any kind of damage deductible and the amount. Everything pertaining to the car move should be in writing. Your own car insurance policy may cover your vehicle in transit; make sure to contact your insurance company to find out. It is advisable that you do not leave any personal items in your car when it is shipped; items left in the car may not be covered by your homeowner's insurance policy.
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Get Dates - Pick Up and Delivery

Get the estimated pick-up and delivery dates and times from your car mover or auto shipping company. Make sure to get a 3 day window for the pick-up and delivery dates of your car, as suggested earlier get everything in writing. Once pick-up is made, your car mover or auto shipping company should be able to provide you with a specific delivery date. If you require a specific date for pick-up, many car moving and auto shipping companies can accommodate you and store your car at a terminal for an additional charge.
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Check References

It is important to verify the good standing and valid licensing of any car moving company or auto shipping service. We urge you to contact your local Better Business Bureau as well as to verify that the shipper's license is valid and active with the appropriate transportation agency (such as the state or federal Department Of Transportation). However, we cannot guarantee the quality of service of any car moving or auto shipping company. It is important that you take the time to check references and get all services agreed to by the company in writing.
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Inspect Your Car Before Shipping

It is advisable that in addition to receiving a condition report document from your car mover detailing any pre-existing damage to your car, that you take photographs of the car, date the photos, and attach them to the condition report provided by the car mover for your records. You must have a detailed description of the condition of your car prior to shipping. The condition report or other document used by the car mover should include: current mileage, pre-existing damage of any type including: glass, scratches, paint, dents, and so on. This report is important in case any disputes arise.
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Vehicle Delivery Inspection and Acceptance

When your car is delivered, make sure to methodically inspect your car. Use the condition report given to you at pick up and go over all of the details. Look for damage not on the original report. Check for changes in mileage and check every part of your car carefully including the roof and under your car. Look for obvious damage or changes to the car's condition that may have occurred during the shipping. If there are any discrepancies, make sure to note them on the condition report you received on pick-up of the car, and have the driver sign the document. Please be advised that you should avoid accepting your vehicle at night or at a location that does not permit you easy access to inspecting all parts of your car. It is absolutely essential that you perform a thorough examination of your car as described above. Remember that once you have accepted your car, your signed documentation is what protects you. If problems arise, reputable car moving and car carrier’s will work out disputes with you in an amicable fashion, but you must have documentation.
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Unresolved Disputes

Always try to work out your dispute with the car mover or auto shipping company first. They often work on a referral basis and are motivated to working out problems. However, if you feel you have reached a dead end or that you have not been treated reasonably, you have the option of filing complaints with multiple agencies (BBB, State and or Federal Department Of Transportation, Interstate Commerce Commission) as well as seeking legal counsel.
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